Refund policy
30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received.
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The item must be returned in its original packaging.
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A return request must be submitted and approved before sending the item back.
Items returned without prior authorization will not be accepted.
To request a return, please contact us at:
contact@dearlybox.com
Include your order number and reason for return.
Custom & Personalized Items
Custom or personalized items are made specifically to your request.
If returned in original, unused condition:
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A refund of 50% of the product price will be issued.
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Original shipping costs are non-refundable.
If a custom item arrives damaged, defective, or incorrect, we will provide a replacement or full refund at no additional cost.
Sale & Promotional Items (Final Sale)
All discounted, promotional, or sale items are final sale and are not eligible for return or refund.
Exception: If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with clear photo evidence. After verification, we will provide a free replacement for the affected item. Refunds will not be issued for sale or promotional items.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
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Include your order number
Failure to report issues within 48 hours may result in denial of the claim.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please:
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Request a return for your original item.
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Place a new order once your return has been approved.
If the item was purchased on sale and is no longer discounted at the time of repurchase, the current price will apply.
Refund Process
Once we receive and inspect your returned item, we will notify you via email.
If approved:
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Non-custom items: Refund of the product price minus original shipping costs.
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Custom items: 50% refund of the product price minus original shipping costs.
Refunds are issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.
Shipping Costs
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Original shipping fees are non-refundable.
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Return shipping costs may be deducted from your refund unless the return is due to our error (damaged, defective, or incorrect item).
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Final sale items
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Items returned without prior authorization
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Items showing signs of wear, use, or damage not caused by us
Order Agreement
By completing your purchase, you agree to this Refund & Return Policy.