Shipping policy

At Dearly Box, we strive to provide a smooth and seamless shopping experience. Please review our shipping policy to better understand the timelines and procedures for your order.

Custom Orders

  • Production Time: Custom orders are made to order and require 1–2 business days for production.

  • Shipping Time: Once completed, please allow an additional 2–4 business days for shipping.

  • Delivery Window: You can expect your custom order to arrive within 5–7 business days of placing your order.

Non-Custom Orders

  • Processing Time: Please allow 2–4 business days for processing.

  • Shipping Time: Once processed, delivery will take an additional 5–7 business days.

Pre-Order Items

Pre-order items will ship based on the specific pre-order timeframe indicated for that item.

Shipping Notifications

Once your items have shipped, you will receive a shipping confirmation email or text message with tracking information.
Please note that global shipping conditions may occasionally cause unexpected delays beyond our control.

Inquiries About Shipping or Delivery

We kindly request that you refrain from contacting us with questions such as “When will my order ship?” or “When will I receive my package?”
Estimated delivery dates are provided with each item.
If your package has not arrived within the specified timeframe, please reach out to our customer service team, and we’ll be happy to help.

Understanding Business Days

Business days are Monday through Friday, 9:00 AM to 4:00 PM (EST), excluding holidays.

Estimating Your Delivery Date

Each item lists an estimated delivery range so you can plan accordingly.
Please note:

  • Delivery can occur anytime within the provided range.

  • We kindly ask that you wait until the delivery timeframe has elapsed before contacting customer service for assistance.

Address & Delivery Policy

We totally understand — mistakes can happen!
Here’s what happens if there’s ever an issue with an address on your order 

  1. Delivered to the Address You Entered
    Your order is shipped exactly as entered at checkout.
    If it’s successfully delivered to that address, it’s considered complete.
    (Unfortunately, we can’t refund or replace items delivered to an incorrect address provided by the customer.)

  2. Returned to Dearly Box by the Carrier
    If your package can’t be delivered and gets sent back to us, don’t worry — we’ll reach out as soon as we receive it.
    You can have it resent to your correct address, and we’ll just ask for a small shipping fee to cover the reshipment.

  3. Package Held by USPS (Not Returned)
    Sometimes, USPS may hold a package at their facility if it couldn’t be delivered.
    In that case, please contact USPS directly with your tracking number to see if pickup is possible.
    If USPS doesn’t return the parcel to us, the order is considered undeliverable, and we won’t be able to send a replacement or issue a refund.
    If the package is later returned, we’ll gladly reship it once it’s back with us (with a small shipping charge).

  4. Double-Check Your Address
    To avoid any issues, please take a quick moment to review your full address before confirming your order — including apartment numbers, street details, and ZIP code.

We truly appreciate your understanding and support 
If you ever need help updating an address before your order ships, just reach out to the Dearly Box Support Team — we’ll be happy to assist!